• Your connected wallet address or username
• The sign-in method you used (wallet name, or social/email provider)
• Base transaction hash if the issue involves an onchain action
• The page or feature where the issue occurred
• Exact error message or screenshot
• Approximate date and time (UTC preferred)

• Cannot connect wallet — ensure your wallet app is unlocked and set to Base Mainnet (Chain ID 8453).
• Social login not restoring account — you must use the exact same social provider (Google, X, Discord, Apple, GitHub, Farcaster) and account that you originally used. Different providers create different addresses.
• Email login not restoring account — use the exact email address you first signed in with.
• Embedded wallet needs funding — your embedded wallet address must hold Base ETH before executing any onchain action. Use Settings → Wallet Tools → Buy on Base to fund it.
• Lost access to embedded wallet — export your private key from Settings → Connected Account → Export Private Key before losing access to your social/email account. If already lost, contact us immediately.

• Missing $CASTER reward — rewards are applied server-side within seconds of a qualifying action. Check Casterscan (/casterscan) for your ledger history. If an entry is missing after 5 minutes, contact support with the action type and timestamp.
• Balance discrepancy — your $CASTER balance is computed from the universal ledger, not browser storage. Hard-refresh or reconnect your wallet to resync.
• Tip not received — ledger tips are instant. Check Casterscan for the transaction. If the recipient address is correct and the entry appears on Casterscan, the transfer is complete.
• $CASTER and ETH/USDC are separate — ETH and USDC are real Base L2 tokens visible on BaseScan. $CASTER is a platform-internal ledger token. They are not interchangeable at this time.

• Transaction pending — Base blocks confirm in ~2 seconds under normal conditions. If stuck for >2 minutes, check BaseScan (basescan.org) for the tx hash. It may be a gas price issue; you can speed it up from your wallet app.
• Transaction reverted — the onchain action failed and any gas spent is non-refundable. Common causes: insufficient funds, slippage exceeded on a swap, contract rejected the call. Retry with adjusted parameters.
• Swap failed on Castertrade — increase slippage tolerance or reduce trade size. If the issue persists, include the token pair, amount, and error message when contacting support.
• NFT mint failed (Caster ID, Caster Avatar) — ensure your wallet has sufficient ETH for gas plus any mint fee. Only one Caster ID per address is allowed.

• Subscription not activating — USDC/ETH subscription payments settle onchain. Allow ~30 seconds after tx confirmation for the Platform to index the payment.
• Creator payout not showing — stream and subscription rewards appear in your $CASTER balance within minutes of the qualifying event. Check Casterscan for details.
• Subscription cancelled — cancel from the platform before the renewal date. Onchain payments already processed are non-refundable.
• Casterfans content not loading — ensure you have an active subscription. If you do, try a hard refresh. If content is still unavailable, contact support with the creator's username.

• Abuse, harassment, or impersonation — use the three-dot menu on any post or profile to report. Include the username and a description of the violation.
• Suspected account compromise — immediately disconnect your wallet and change your social/email provider password. Contact us at casterchain.online@gmail.com with your wallet address.
• Account suspended — suspensions are issued for violations of the Terms of Service. Contact casterchain.online@gmail.com to appeal with your wallet address and an explanation.
• CSAM or NCMEC report — we report all child sexual abuse material to the National Center for Missing & Exploited Children (NCMEC) and cooperate fully with law enforcement.

• Castpredictions order not filling — the CLOB is a live limit-order market powered by Polymarket. Orders fill when a counterparty matches your price. Cancel and resubmit at a market price if needed.
• Castergames reward not credited — game rewards are applied after a confirmed claim action. Check Casterscan for your address.
• CasterNS name not resolving — on-chain name records take ~30 seconds to index after the Base transaction confirms.
• Caster AI not responding — Caster AI requires an active connection and a valid session. If you see an error code, it will include the upstream reason (e.g. quota, timeout). Try again in a few minutes.
• Docs page — for technical documentation, reward tables, and platform architecture, visit /docs.

For legal notices, DMCA takedown requests, or law-enforcement inquiries, contact legal@casterchain.online.